Navigating Holiday Returns

Dec 26, 2019Reading Time: 12 min

You’ve bought it but now it’s time to return it. Navigating post holiday returns isn’t easy for anyone. If you’re wondering if you can or can’t return the items you no longer want or need this holiday season, we’ve created this guide to holiday returns for 100 of the top retailers. Some retailers don’t have a specific return policy for holiday purchases but some do extend their return deadlines for items purchased during a certain time period leading up to the holidays. Unless otherwise stated items must be returned with a sales receipt. Always be sure to check online or with a sales associate to see if the item you’re returning has additional restrictions for returns.

Holiday Return Policies for 100 of The Top U.S. Stores

Store Date of Purchase Between Holiday Return Policy Return Policy Items to Note
Abercrombie & Fitch 60 days Store credit after 60 days, no receipt or gift receipt
Academy None Return with gift receipt receives store credit
Adidas 30 Days No confirmation email gets store credit
Aeropostle 60 Days $7 will be deducted for online returns
Aldo 60 Days
Amazon 11/1-12/31 1/31/2020 30 Days
American Eagle Store credit for current price without receipt
Anthropology 60 Days
Apple 11/15-12/25 1/8/2020 14 Days
Asos 11/1-12/24 1/31/2020 28 Days Store credit up to 45 days
AT&T Wireless 11/29-12/19 1/2/2020 14 Days
Banana Republic 11/1-12/24 1/15/2020 or 45 days (whichever is later) 45 Days Gift receipts receive store credit
Barnes & Noble 30 Days Store credit for gift receipts up to 60 days
Bass Pro 60 Days Store credit without receipt
Bath & Body Works None with receipt
BeBe 11/15-12/25 1/15/2020 30 Days
Bed Bath & Beyond 180 Days Without receipt store credit minus 20%
Belk 180 Days Store credit for lowest price of item in last 30 days after 180 days or without receipt
Best Buy 11/1-12/31 1/14/2020 Restrictions apply. See here.
Boscovs 90 Days
Brookstone 30 Days
Buckle 60 Days
Cabelas 90 Days Without receipt store credit at lowest price of item
Calvin Klein 11/25-12/24 1/31/2020 30 Days $9.95 processing fee will be charged for all returns
Camping World 90 Days
Chicos 60 Days
Coach 11/13 1/15/2020 30 Days Without receipt store credit for cost of item at lowest price of items over last 30 days
Columbia 60 Days Must be in original box, shipping cost of $6
Cost Plus World Market 60 Days After 60 days store credit, no receipt store credit at lowest price of item over last 90 days
Costco Electronics - 90 Days
Crate & Barrell 90 Days Store credit with gift receipt
Dell 30 Days Restocking fee of up to 15% can apply
Dick's Sporting Goods 60 Days Without receipt store credit at lowest price of item
Dillards 30 Days Must pay $8.50 for use of return label if returning online
Disney 11/7-12/18 1/18/2020 30 Days Returns with gift receipt store credit
DSW 60 Days After 60 days with receipt store credit, without receipt lowest price of current item
Eastbay 90 Days $6.99 fee may apply
Express 60 Days $6.99 will be deducted for return shipping on online orders
Foot Locker 45 Days $6.99 will be deducted for return shipping on online orders.
Forever 21 10/28-1/8/2020 1/8/2020 or 30 days whichever is later Return shipping will be deducted from refund
GameStop 30 Days New Items, 7 Days Pre-Owned Items Restrictions apply see here.
Gap 11/1-12/24 1/15/2020 or 45 days (whichever is later) 45 Days Gift receipts receive store credit
Guess 30 Days Buyer pays return shipping cost
Hobby Lobby 90 Days Shipping and Handling will not be refunded for online orders
Hollister 11/1-12/31 1/31 60 Days No receipt returns receive the lowest price at which the merchandise has ever sold.
Home Depot 90 Days
IKEA 365 Days Buyer pays return shipping cost
J.C. Penney Restrictions apply see here.
Jet.com 30 Days Return fees may apply
Juicy Couture All sales final, no returns
Kate Spade 30 Days Sale item must be returned within 14 days of purchase.
Kohls 180 Days Restrictions apply see here.
Levi's 60 Days With receipt full refund, without receipt store credit
LL Bean 365 Days Return shipping is $6.50
LOFT 30 Days 30 days without receipt is store credit for current selling price of item, after 30 days with receipt is store credit for current selling price of item, gift receipts are store credit.
Lord & Taylor 10/1-1/15/2020 1/15/2020 90 Days Without receipt or after 90 days for store credit
Lowes 90 Days Returns without receipt will get store credit (at Lowes' discretion).
Lucky Brand 30 Days 31-60 days with receipt for store credit of current selling price of item, all returns without receipt will get store credit of current selling price of item
Macy's 90 Days Restrictions apply see here.
Michaels Stores 180 Days Without receipt store credit for lowest price of item in last 90 days
Neiman Marcus 11/1-12/25 1/31/2020 30 Days
New Balance 11/1-12/25 1/31/2020 or 45 days whichever is longer 45 Days Gift receipts receive store credit
NFL Shop 90 Days $9.99 will be deducted from refund for return shipping
Nike 11/1-1/6/2020 60 Days from Purchase 30 Days Without receipt store credit for lowest price of item
Nine West 21 Days Will be charged a $6.95 restocking fee for returns
Nordstrom 10/30-12/17 1/31/2020 45 Days
Old Navy 11/1-12/24 1/15/2020 or 45 days (whichever is later) 45 Days Gift receipts receive store credit
Orvis $6.95 will be deducted from refund for return shipping
Osh Kosh 90 Days Without receipt store credit for current selling price, buyer pays return shipping
Overstock.com 11/1-12/31 1/31/2020 or 30 days which ever is later 30 Days Returns after 30 days eligible for partial refund
PacSun 30 Days Without receipt store credit for lowest price of item in last 30 days, $7 will be deducted from refund for return shipping
Pier 1 11/1-12/24 1/31/2020 or 45 days which ever is later 45 Days Without receipt store credit for current selling price, return shipping will be deducted from online purchases
Pottery Barn 30 Days 7 days for Quick Ship Upholstery Items
Quay 15 days Returns for full priced items only. A shipping charge of $5.00 will be deducted from your refund.
Ralph Lauren 11/13-12/24 2/1/2020 30 Days
Ray Ban 11/4-12/31 100 Days 45 Days
Reebok 30 Days
REI 365 Days 90 day policy for outdoor electronics, 30 day policy for used gear, buyer pays return shipping
Ross 30 Days Without receipt or after 30 days for store credit
Saks Fifth Avenue 10/1 1/15/2020 30 Days After 30 days store credit for item's current selling price
Sears 11/1-12/244 1/31/2020 or 45 days (members only) which ever is greater 30 Days
sephora 30 Days 30-61 days store credit
Sunglasses Hut 90 Days No receipt store credit for lowest selling price of item
Sur La Table 60 Days Returns by mail will incur at $7.00 fee per shipment
Target 90 Days Restrictions apply see here.
TJ Maxx 10/13-12/24 1/25/2020 30 Days After 30 days or no receipt store credit
Tommy Hilfiger 11/25-12/24 1/31/2020 30 Days $6.00 will be deducted from refund for online returns
Tractor Supply Company 30 Days Without receipt or after 30 days requires manager approval and will receive store credit
Ulta 60 Days Without receipt store credit for lowest price in last 90 days
Urban Outfitter's 30 Days 30 days with receipt full refund, after 30 days or without receipt store credit for current retail price of item
Verizon 11/28-12/31 1/15/2020 14 Days $50 restocking fee applies
Victoria's Secret 90 Days After 90 days with receipt store credit of original purchase price, no receipt store credit of lowest price of item
Walgreens 30 Days Without receipt store credit at lowest advertised price
Walmart 10/24-12/25 1/10/2020 (cell phones), 1/25/2020 90 Days
Wayfair 11/1-12/31 1/31/2020 30 Days Buyer must pay return shipping
West Elm 30 Days Delivery fees are non-refundable
Williams-Sonoma 30 Days Delivery fees are non-refundable
Yankee Candle
Zappos 365 Days
Zulily 11/11-12/20 1/31/2020 - Store Credit Only 30 Days - Store Credit Only An $8.95 shipping & handling fee may apply